Responsible Gambling at Spinbet

Spinbet treats responsible gambling as a core part of how it operates. Results are unpredictable and winnings are never guaranteed. Players should only gamble with money they can afford to lose and should not treat gambling as a source of income or a way to resolve financial difficulties. This page explains the warning signs of problem gambling, the tools available to manage play, self-exclusion options and where to find professional support.

Understanding Gambling Risk

Gambling can be enjoyable when approached as entertainment, but it can become harmful for some people. Recognising early warning signs is important for maintaining control.

Common warning signs include:

  1. Spending more money or time gambling than intended
  2. Chasing losses by continuing to play after losing
  3. Borrowing money or neglecting bills to fund gambling
  4. Feeling unable to stop or reduce gambling
  5. Hiding gambling activity from family or friends

If any of these apply, it is strongly encouraged to use the account tools described below or to contact a professional support service.

Responsible Gambling Tools

Spinbet provides several account controls that allow players to manage their gambling activity directly. These tools are available through account settings and can be adjusted or activated at any time.

The table below summarises the available responsible gambling tools.

Tool

Description

How to Access

Deposit Limits

Set daily, weekly or monthly limits on how much can be deposited

Account settings or contact support

Loss Limits

Restrict the amount that can be lost within a set time period

Account settings or contact support

Session Time Limits

Set a maximum duration for each gambling session

Account settings or contact support

Cooling-Off Period

Take a short break from gambling for a defined period

Account settings or contact support

Self-Exclusion

Block access to the account for an extended period

Account settings or contact support

Players are encouraged to set deposit limits before they start playing. Reducing a limit takes effect immediately, while increases may be subject to a waiting period.

Self-Exclusion

For players who need more structured support, Spinbet offers both cooling-off periods and self-exclusion.

  1. A cooling-off period allows a player to pause gambling activity for a shorter defined timeframe. During this period, no deposits or bets can be placed.
  2. Self-exclusion blocks access to the account for a set period and cannot be reversed until the chosen period expires.

To activate either option, players can access account settings or contact the Spinbet support team via 24/7 live chat or by emailing [email protected].

Preventing Underage Gambling

Spinbet strictly prohibits gambling by anyone under the age of 18. Age verification is required during account registration, and identification documents may be requested at any time.

Players who share a household with minors are encouraged to keep account login details private, log out after every session and use parental control software on shared devices.

External Support and Professional Help

Gambling can sometimes become difficult to manage alone. The following organisations provide free, confidential support for players in New Zealand and internationally.

Organisation

Focus Area

Contact Method

Gamblers Anonymous

Peer support groups for problem gambling

Website or local meetings

GamCare

Free counselling and support (UK/global)

Online chat or helpline

Gambling Therapy

Online support in multiple languages

Online chat or forums

BeGambleAware

Information and referral services

Website or helpline

Division on Addiction

Research-based gambling support resources

Website or email

Frequently Asked Questions

How do deposit limits work at Spinbet?

Players can set daily, weekly or monthly caps on deposits. Limits can be reduced immediately, while increases may take effect after a review period.

What should I do if I think my gambling is becoming a problem?

Contact the Spinbet support team via 24/7 live chat or by emailing [email protected] for immediate assistance and guidance on available tools.